Shipping

Shipping and Processing Time Policy

Effective Date: 01/01/2024

Thank you for choosing Pharmercook® for your custom-printed products. We want to ensure a transparent and smooth shopping experience for our valued customers. Please review our shipping and processing time policy outlined below:

Processing Time:
- Each item in our store is made-to-order to provide you with a unique and personalized experience.
- The typical processing time for your order is 3-5 business days] from the date of purchase.
- During peak seasons or high demand periods, processing times may extend, and we appreciate your understanding in such situations.
Shipping Time:
- After the processing period, your order will be shipped to the provided shipping address.
- The shipping time varies based on your location and the shipping method selected during checkout.
- Standard shipping typically takes 3-10 business days for domestic orders.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can use the provided tracking details to monitor the status and estimated delivery date of your order.
Delays and Exceptions:
- Please note that unforeseen circumstances such as customs processing, natural disasters, or carrier delays may impact the delivery time. We appreciate your patience during such occurrences.
- In the event of a significant delay, our customer support team will actively communicate with you to provide updates on your order's status.
Multiple Items in a Single Order:
- If your order contains multiple items, they may be shipped separately to expedite the delivery process. You will receive separate tracking information for each shipment.

If you have any questions or concerns regarding the shipping and processing of your order, please contact our customer support team at [email protected].

Thank you, We appreciate your trust in us.

Refunds

Effective Date: [01/01/2024]

Thank you for shopping with Pharmercook. We take pride in delivering high-quality products to our valued customers. As a print-on-demand store, each item is specially crafted for you when you place an order. Please carefully review our no return policy outlined below:

Custom Products: Every product available on our store is uniquely printed on demand based on your specifications. This means that we do not hold stock of pre-printed items. As such, we are unable to accept returns or exchanges for items unless they are defective or damaged upon arrival.
Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We may request photographic evidence to assess the issue. If the item is deemed defective or damaged, we will issue a Return Merchandise Authorization. Item must be shipped back once received allow from 3 to 5 days for processing. A refund will be issued to the original form of payment.
Size and Color Discrepancies: Please be aware that the colors and sizes of the products on our website may vary slightly from the actual product due to differences in monitor settings and individual product manufacturing. We encourage you to carefully check our sizing guides before placing your order. We are not able to accept returns or exchanges based on size or color discrepancies.
Address Accuracy: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for items delivered to an incorrect address provided by the customer.

Cancellation Policy: Orders can be canceled within 24 hours of placement. Once an order has entered the production process, it cannot be canceled.

By completing a purchase on Pharmercook you agree to and acknowledge our no return policy. If you have any questions or concerns, please contact our customer support team at [email protected].

Thank you for your understanding.